It's easy to get overwhelmed with the methods, certifications, and "war stories" being touted today - most are not practical, actionable, tactical nor strategic. They're theoretical, or such a specific scenario in exactly that place and time they would not work in that company today. Pair that with the constant stream of stories where a company lost their way and with a heroic turn around, all is well and the company was saved from the brink. Everyone loves a good story and it's never the whole story. For that reason, We do not offer a "have this symptom, take this prescription", one size fits all model.
We look at where you are, draw from between the lines of those stories, and select a way that's pragmatic, tailored and adjustable to the changing conditions for you, and your organization. It's tools in the toolbox, a new way to approach a variety of problems based on the situation.
Below is the existing programs we have available but it is not a complete list. We're always iterating and innovating based on past classes and programs as well as trying out new ideas. We start with one of these and expand it as necessary - it's kind of the thing we do.
Reset. Refocus. Refine.
Over two days, let's reset, refocus and refine the messaging, do some customer discovery, uncover current assumptions, challenge them and back up decision with results and data -- all inside of your organization. We start from the top, understanding the organization's reason for existence - "why are we here?" and carry that into the customers and what they're feeling, thinking. From there, how does the organization engage those customers and solve their problems. Finally, we end with a new perspective and actionable points to explore further.
Map all the things.
Over three days, we'll map out your product to understand what you COULD do and weigh that against what you should do -- and most importantly, why. With a combination of story mapping, design thinking and design storming, we'll map out the world and understand of all the things the customer does, what can solve their problem right now and give us some way to know if we're on the right track.
Think you could use our help or just have a question? Send it here!
probably in a day, or less. Unless it's a weekend, then probably monday